Policies

1. COPYRIGHT
The entire content of this website, including texts, graphics, images, sounds and any other information, is the property of Nannacay®, which holds the copyright thereto. The copyright protection of the aforementioned content extends to all reproductions or copies obtained from this website. No content may be modified, transmitted, reproduced, published, licensed, transferred or sold without the prior written consent of its owner.

2. CORRECTIONS
The information available on the website may occasionally contain typographical errors, inaccuracies or omissions related to product descriptions, prices and availability. Respecting consumer rights and its customer relationship policy, Nannacay® reserves the right to correct any errors and omissions at any time and without prior notice.

3. PRODUCTS
Nannacay® is not obliged to have all items in its line in all of its sales channels (stores, catalogs and online sales), so some products available in Nannacay® catalogs and/or stores may not necessarily be available for online purchase and vice versa. Nannacay® may advertise products on this website for illustrative purposes only and will not make them available for sale. The prices of products offered by Nannacay® on this website are expressed in Brazilian reais and are valid only for purchases in Brazil. The prices of products offered on this website do not necessarily have a relationship and/or equivalence with the prices of identical products offered in Nannacay® stores and/or multi-brand stores. The images on this website may present color variations due to the specific resolutions of each equipment and the matrices available in this environment. When presenting products, Nannacay® will always make every effort to show their original colors. Any differences may occur, without this representing a defect or incorrect information, as our products are handcrafted.

4. PARTNERS
Nannacay®, when disclosing its partners, does so for informational purposes only. In this sense, it assumes no responsibility for the information and actions of these partners and, consequently, for any damages caused by them to users.

5. NANNACAY® LIABILITY
Nannacay® will spare no effort to offer safe, practical and comfortable navigation on this website. However, Nannacay® is not responsible for any damage caused to the user and/or their equipment resulting from virus attacks and/or invasions occurring during use, as it is not responsible for the security of connections.

1. SECURITY
The Nannacay® online store is committed to you regarding data security and privacy. Respect for our customers and the confidentiality of their information are very important to us. Therefore, you can be sure that your shopping experience at Nannacay® is completely secure and the data provided is encrypted.

2. ENCRYPTION
All data provided to Nannacay® during the purchase process is automatically encrypted before being transmitted.

3. CREDIT CARD PURCHASES
Your credit card details are transmitted directly to the operator. It is important to note that Nannacay® does not store any records of customer card details in its files.

4. IDENTIFICATION AND PASSWORD
In order to facilitate your next purchase, the registration data from your first visit is stored so that you do not need to enter it again. It is important to note that this data is stored only to facilitate future purchases and is not disclosed, sold or made available to third parties, except in strict compliance with court orders. Personal data may be used to prepare statistical information, without identifying the consumer by name. Credit card data and other payment information are not stored.

Exchanges of orders on the website are valid within a period of up to 30 (thirty) calendar days after receipt of the product, and returns within a period of 7 (seven) calendar days after receipt.

Conditions:

Products to be exchanged or returned must have the label attached, be free from any damage and with all accompanying accessories and without odors or any sign of use.

When purchasing on the website, it is possible to exchange the item in store, simply present proof of purchase.

How to request an exchange or return:

https://nannacay.troquefacil.com.br

First Step, access the Troque Fácil form, after that, enter your order number and email used in the purchase, select “Search and
continue”, once done, choose the items from the order that you want to exchange and click on “return” or “exchange” as the action. Choose from the options the reason why you are making the exchange/return and proceed to the next step,
To finish, click on the posting option to send the exchange/return to our distribution center, confirm and finish.

You will receive the posting/collection code by email with all instructions on how to use it.

Once the product returns to our distribution center, we will analyze the parts to ensure they are in perfect condition and the exchange or return will be approved.

If you have requested an exchange, a sales representative will contact you to proceed with your exchange. If you have requested a return, you
will receive a refund of the amount paid for the product.

How the refund works:

The refund will always be made according to the chosen payment method.
at the time of purchase.

For payments made by credit card, the refund will be made directly to the card used for the purchase. You will be able to identify the amount
refunded in up to two subsequent invoices, depending on the closing date and card brand.

The customer's card operator is responsible
for the return of the balance. Therefore, the customer can receive this amount in 3 ways
according to the issuing bank:

In cases of payments via Pix, the transaction amount is returned to the payer after 7 business days, and may occur earlier, in the account used for payment.

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Remembering that, according to Art. 49 of the CDC, the consumer can withdraw from the contract within 7 days from the date of receipt of the product. If the consumer exercises the right of withdrawal provided for in this
article, any amounts paid during the established period will be
returned.

Purchases made online can only be returned and refunded through online customer service. While purchases made in physical stores cannot be returned or refunded*!

*Unless the product is delivered with any manufacturing defect.

*Exchanges and returns will always have the value returned, either by purchase voucher or refund, equivalent to the amount paid for the item(s) in question.

If your question is not yet answered
has been answered, please contact us! Our response time is 1 business day.

Product prices do not include taxes and duties. This expense will be calculated by the customs of the destination country and will be the customer's responsibility.

All international orders cannot be returned or exchanged.

Nannacay is not responsible for product loss or damage during international shipments.

For more information, visit the Deadlines and Deliveries page.