Deliveries are made by the postal service or partner carriers, and the times vary according to the type of shipping, city, and state selected at the time of purchase.
The shipment of the order is initiated after payment approval and registration validation, a process that may take up to 48 business hours depending on the analysis by the financial institution and card administrators.
Once approved, our logistics team prepares and ships the order. As soon as the shipment is posted, you will receive an email with tracking and all updated delivery information.
Estimated times:
Rio de Janeiro – capital and metropolitan area: 2 to 5 business days
São Paulo and the interior of the state: 4 to 8 business days
Other states in Brazil: 4 to 12 business days
Amazonas, Maranhão, and Roraima: up to 18 business days
Express Delivery:
Available for some ZIP codes; check at checkout if your address is eligible for different delivery times.
Additional information:
The delivery time starts counting from the next business day after payment confirmation.
Orders with more than one item may be shipped separately, depending on stock availability.
Deliveries are made from Monday to Friday, from 9 AM to 6 PM.
INTERNATIONAL SHIPPING POLICIES:
For shipments outside Brazil, we use the DHL Worldwide Expedited service.
As soon as your order is shipped, a tracking number will be sent to the registered email. All orders are processed and dispatched within 48 hours after the purchase is made. You can track your order by clicking the link provided in the email.
Delivery times are based on the schedules and services of the carriers, with variable estimates depending on the destination region - typically between 5 to 20 business days after posting. If you need to make any changes to your order, this will only be possible within 7 days after purchase.
For changes and information, please contact us via email - hello@nannacay.com
We strive to deliver your orders within the stipulated time and carefully packaged to preserve your purchase. Nannacay is not responsible for any losses, misplacements, delays, or damages to products during international shipping.
Fees and Taxes:
All product prices indicated, as well as payments made on the online store site, are in U.S. dollars (USD).
The prices displayed on the site include export fees on the product value, and customs charges will be calculated by the customs authority of the destination country and are the sole responsibility of the customer - for more information, we recommend contacting the local customs office.
Exchanges and Returns:
International orders cannot be returned or exchanged, regardless of the reason. We request special attention when choosing products.
INTERNATIONAL SHIPPING POLICIES:
For shipments outside Brazil, we use the DHL Worldwide Expedited service.
As soon as your order is shipped, a tracking number will be sent to the registered email. All orders are processed and dispatched within 48 hours after the purchase is made. You can track your order by clicking the link provided in the email.
Delivery times are based on the schedules and services of the carriers, with variable estimates depending on the destination region - typically between 5 to 20 business days after posting. If you need to make any changes to your order, this will only be possible within 7 days after purchase.
For changes and information, please contact us via email - hello@nannacay.com
We strive to deliver your orders within the stipulated time and carefully packaged to preserve your purchase. Nannacay is not responsible for any losses, misplacements, delays, or damages to products during international shipping.
Fees and Taxes:
All product prices indicated, as well as payments made on the online store site, are in U.S. dollars (USD).
The prices displayed on the site include export fees on the product value, and customs charges will be calculated by the customs authority of the destination country and are the sole responsibility of the customer - for more information, we recommend contacting the local customs office.
Exchanges and Returns:
International orders cannot be returned or exchanged, regardless of the reason. We request special attention when choosing products.